Lucy Nuthall
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Lucy Nuthall
Counsellor · verification in progress
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How I work
Who I work with
What happens in a first session
We start by talking about what has brought you here and what you would like to be different. You can ask me anything — about how I work, confidentiality, or fees. Nothing has to be decided in that first hour.
Fees & practical matters
Insurance
Self-funding clients only — no insurer billing
Accessibility
- Online and telephone sessions only
Cancellations
Cancel or move a session free of charge with 48 hours' notice. Later than that, ask them directly — their terms are between you.
Breaks and holidays
Tell your counsellor as early as you can and your regular time is held for you — no charge for agreed breaks of up to three weeks.
Confidentiality
What you say stays between you, with the usual exceptions: risk of serious harm to you or someone else, or a legal requirement. Counsellors discuss their work in supervision without naming clients.
If something goes wrong
Tell your counsellor first if you can. You can also raise a concern with the platform, or complain directly to their professional register.
Training & registration
This counsellor tells us they're registered with BACP. We haven't verified it yet — until we do, please check the entry yourself on the BACP register. Counsellor and psychotherapist are not protected titles in the UK, so register membership is the meaningful check.
How verification worksVerification status
Checks not done yetWe check documents, not clinical practice. “Counsellor” and “psychotherapist” are not protected titles in the UK, so we verify membership of an accredited voluntary register (BACP, UKCP, NCPS, BABCP) rather than a state licence. Badges are removed automatically if a registration lapses.