Complaints

If something has gone wrong with the platform — a booking, a payment, our behaviour — email [email protected] with the word COMPLAINT in the subject line. We acknowledge within one working day and reply substantively within five.

If your concern is about a counsellor's conduct, you can raise it with us and we will investigate their listing, but you also have the right to complain directly to their professional register (BACP, UKCP, NCPS or BABCP) — each has a published complaints procedure, and using ours does not affect your right to use theirs.

Nothing on this page limits your statutory rights.

Questions about this page? Email [email protected].