Complaints

If something has gone wrong with the platform — a booking, a payment, our behaviour — email [email protected] with the word COMPLAINT in the subject line. We acknowledge within one working day and reply substantively within five.

If your concern is about a counsellor's conduct, you can raise it with us and we will investigate their listing, but you also have the right to complain directly to their professional register (BACP, UKCP, NCPS, BABCP, BPC, HCPC or BPS — their profile says which) — each has a published complaints procedure, and using ours does not affect your right to use theirs.

Nothing on this page limits your statutory rights.

Questions about this page? Email [email protected].